We are hiring a skilled and motivated Call Center Associate for a well-known health care facility in the area of Shafter, CA. You will be responsible for receiving calls from patients and helping them with their appointment needs. Calling patients to make appointments and promote company services by consulting, gathering information, achievement, organizational quality, and the patient centered medical home philosophy we operate by incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions.

Temp to Hire

Monday-Friday 8am-5pm

Pay Rate: $21.00/HR

 

Job Duties:

• Provide excellent customer service when greeting patients and handling calls.
• Schedule, confirm, and update patient appointments and demographics.
• Answer and route incoming calls appropriately.
• Register patients per protocols and conduct follow-ups as needed.
• Contact and schedule patients for services.
• Promote services by assessing patient needs.
• Coordinate with departments to ensure smooth patient flow.
• Address patient inquiries and disputes, directing them to the appropriate staff.
• Explain available services, payment options, and billing procedures.
• Perform tasks within the electronic health records system.
• Initiate medication refill requests.
• Follow call center policies and procedures.

 

Job Requirements:

• Strong communication, customer service, and multitasking skills.
• Ability to work under pressure with professionalism and empathy.
• Friendly demeanor and willingness to assist patients.
• Knowledge of community-based organizations and office functions.
• Commitment to the organization’s mission and inclusivity.

 

Hiring Requirements: 

• Valid identification that proves your right to work in the United States 
• As a condition of employment, you may be required to pass a drug screen and background check 
• Call us today at 661-393-9700 to discuss your work experience 
• Register at www.exactstaff.com/register 

 

EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions and privileges of employment are in accordance with our principles of equal opportunity. We will not discriminate against employees or applicants on the basis of race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code