Torrance, CA | Full-Time | On-Site (Variable Shifts)

Exact Staff is hiring a Call Center Junior Lead for our client's Torrance, CA headquarters. This is an on-site position with opportunities for career growth, as strong performers are actively promoted into leadership roles. In this role, you'll assist customers interested in products featured during televised media advertisements while supporting the Call Center team and providing leadership coverage as needed. This is a steady, full-time opportunity with weekly pay in a fast-paced, customer-focused environment. The Call Center operates 7 days a week, 365 days a year, so flexibility to work evenings, weekends, holidays, and overtime is essential.

This position is ideal for individuals with call center, customer service, or team lead experience who are ready to grow into a leadership role.

What You'll Be Doing:

• Answer incoming calls from potential customers
• Educate customers on products featured during televised programming
• Identify customer needs and provide professional, courteous service
• Deliver an exceptional customer experience on every call
• Assist with customer service inquiries and issue resolution
• Collaborate with internal departments to ensure a positive customer experience
• Provide leadership coverage during a Lead's absence
• Support the team during high-volume call periods
• Perform other duties as assigned

Qualifications:

• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Positive attitude with a willingness to learn and grow
• Ability to remain calm, professional, and adaptable in a fast-paced environment
• Accurate data entry and computer skills
• Dependable and reliable, able to work independently while supporting a team
• Ability to sit and work at a computer for extended periods

Pay, Schedule, and Location:

• Pay Rate: $22.00/hour
• Schedule: Full-Time
  • Monday: OFF
  • Tuesday: 3:00 PM – 11:30 PM
  • Wednesday: 2:30 PM – 11:00 PM
  • Thursday: 3:30 PM – 12:00 AM
  • Friday: OFF
  • Saturday: 2:30 PM – 11:00 PM
  • Sunday: 3:30 PM – 12:00 AM
• Location: Torrance, CA (On-Site)

Benefits Available:

• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Opportunities for career advancement and professional development

Hiring Requirements:

• Must be punctual, dependable, and maintain reliable attendance
• Must be available to work Saturday evenings
• Reliable transportation required
• Flexibility to work overtime, extended shifts, weekends, holidays, and additional hours based on business needs and call volume
• Ability to work a flexible schedule, as the Call Center operates 365 days per year
• Valid identification that proves your right to work in the United States
• As a condition of employment, you may be required to pass a drug screen and background check.

Applications missing these requirements may not be considered.

Apply Today!
If you're looking for an opportunity to grow into a leadership role while providing outstanding customer service in a dynamic call center environment, we'd love to hear from you.

Exact Staff, Inc.
30 Years of Workforce Solutions