Our client is a major distributor for the medical technology field, specifically, in spare parts used to repair MRI and CT scan machines. We are seeking a diligent and smart Customer Service Administrator to join our client's office, located in the city of Simi Valley, CA.

This is a full-time, temp-to-hire position. First shift, from 8 am to 4:30 pm. Monday to Friday.

This position is a combination of customer service and order entry. You will be responsible for fulfilling customer orders, entering them into their system accurately, and working with delivery and logistics to ensure that the order is completed promptly.

You will also:

• Become a product expert in our client's services, and provide cost-effective solutions to potential clients signing up for their logistics expertise
• Answer customer inquiries about the products and services provided
• Negotiate and enter customer RMAs, as well as other changes to the production schedule
• Handle any carrier issues that come up
• Manage blanket purchase orders with the purchasing department
• Confirm the proof-of-delivery/delivery times, and send those times to the client(s)
• Maintain the best available freight rates for all lanes with current and potential vendors and brokers.
• Send weekly and monthly reports to management.
• Measure performance utilizing data from the customer's KPIs, and come up with solutions to improve performance metrics.

This is what we will be looking for in your candidacy:

• You have a degree in Marketing, Logistics, or something similar.
• You have at least 3 years of experience in B2B Customer Service and/or logistics or operations.
• You have experience with Acumatica, QuickBooks Enterprise, or any other related ERP software.
• You can learn quickly. You will be asked to adapt to changing circumstances.
• You are proficient in MS Office products, like Word or Excel
• Preferably, you are bilingual in English and Spanish
• You are organized and can keep tabs on multiple projects simultaneously
• You are looking for a long-term career and want to grow with our client.

Hiring Requirements:

• Valid identification that proves your right to work in the United States
• As a condition of employment, you may be required to pass a drug screen and background check.
• Call us today to discuss your work experience, and we will match you with our most appropriate client.

If you are interested, please apply! We would love to hear from you. Once you do so, please contact Max or Annazette from Exact Staff to set up an interview. The number to reach out to is 818-348-1100. Thank you!

EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions and privileges of employment are in accordance with our principles of equal opportunity. We will not discriminate against employees or applicants on the basis of race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code