We’re seeking a motivated and upbeat Customer Service Representative to join our team in Fresno, CA. The ideal candidate has a can-do attitude and thrives in a fast paced environment. This position is responsible for processing customer sales orders and providing excellent service by responding promptly to inquiries about pricing, inventory, and shipping. A successful candidate will bring a professional demeanor, strong communication skills, and the ability to work with a diverse customer base.

 

Key Responsibilities

• Communicating with customers through various medias such as email, messaging and via telephone.  
• Order Entry: processing orders promptly and accurately. Confirming pricing, ship date(s), and any other special instructions before returning the order confirmation back to the customer in a timely manner.
• Order Management: Maintaining accurate shipping dates, ship to locations and shipping facility. Monitoring and updating backordered items while communicating to the customer and Sales Rep any possible delays or changes to the order.
• Assist Sales Team by sending out product samples as requested, providing information about customers’ past pricing structures and order history, and running inventory reports to provide accurate merchandise availability.
• Assist other department with administrative tasks as requested, and perform other duties as assigned by members of company management.
• Attend and participate in staff meetings and company events as required.

Preferred Qualities

• Customer-Focused: Committed to meeting customer needs with professionalism
• Team Player: Collaborative, respectful, and solution-oriented
• Time Management: Organized and efficient with excellent planning skills
• Integrity: Ethical, honest, and trustworthy
• Safety-Minded: Adheres to company safety procedures and protocols

 

Education

• High school diploma or equivalent required.
• Associate or Bachelor’s Degree in Business Administration or a related field preferred.

Experience/Skills

• Minimum 2 years’ experience in an office environment.
• Previous experience with Customer Service and / or Agriculture preferred.
• Computer competence including Microsoft Office suite.
• Excellent verbal and written English communication skills.
• Self-starter, able to take initiative and work independently with minimal supervision.
• Excellent analytical and problem-solving skills.
• Ability to manage and prioritize multiple tasks under deadline pressure.
• Ability to maintain confidentiality of sensitive company and employee information.
• Ability to work professionally with a variety of personalities and avoid taking sides in personal disagreements.

 

How to Apply:

•              Register with Exact Staff at www.exactstaff.com/register

•              Once registered and you’ve received a confirmation code, call our office at (559) 438-8848.

 

Hiring Requirements:

•              Valid identification that proves your right to work in the U.S.

•              You may be required to pass a drug screen and background check.

•              Call us today to discuss your experience — we’ll match you with the best opportunity: 559-438-8848.

 

EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions and privileges of employment are in accordance with our principles of equal opportunity. We will not discriminate against employees or applicants on the basis of race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code