The Customer Service Representative (CSR) provides primary customer service and sales support for a dedicated account. This role involves handling incoming customer calls, responding to inquiries, providing quotes, placing orders, and resolving order-related issues. The CSR works closely with a small, dedicated team to ensure excellent service and timely resolution of customer needs.

• Job Title: Customer Service Representative
• Job Location: Auburn, Washington
• Pay Rate: Up to $20.50 per hour
• Schedule: Monday – Friday 8:00 AM – 5:00 PM
• Work Environment: Office setting

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries
• Answer incoming calls and respond to customer concerns
• Provide pricing quotes and place orders as needed
• Research and resolve order and delivery questions
• Handle will-call orders and key pick-up requests
• Assist with transportation and routing inquiries
• Provide invoice copies to customers
• Monitor orders prior to cut-off times
• Communicate regularly with Account Executives and customers
• Manage same-day delivery requests
• Support assigned Account Executives and Marketing Associates

Qualifications:

• 0–3 years of relevant experience
• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment and multitask
• Quick learner with strong problem-solving abilities
• Proficient in Microsoft Excel and Outlook
• Ability to sit and work at a computer for extended periods

Preferred Skills:

• Experience with SAP (training available)

Dress Code:  

• Business professional
• Jeans permitted if clean and free of rips or holes
• Polo shirts or blouses
• No graphic T-shirts
• Open-toe shoes permitted if they have a back strap to the shoe (sandals)

Hiring Requirements:

• Valid identification that proves your right to work in the United States
• As a condition of employment, you may be required to pass a drug screen and background check