Exact Staff is hiring a Customer Service Representative to support warehouse operations by managing customer inquiries and resolving order-related issues. This role requires handling a high volume of inbound and outbound calls, providing prompt assistance via phone, email, and live chat.

• Location: Valencia, CA

Pay Rate: $20.00/hr
Schedule: Monday – Friday (weekend availability required)

Key Responsibilities:

• Manage inbound and outbound calls to assist customers with orders, shipments, and returns.
• Provide accurate information on product availability, order status, and shipping details.
• Resolve customer concerns by coordinating with warehouse and logistics teams.
• Document customer interactions in the CRM system.
• Identify common issues and suggest process improvements.

Requirements:

• Previous customer service experience, preferably in a warehouse or logistics setting.
• Strong communication and problem-solving skills.
• Ability to manage high call volumes and provide efficient solutions.
• Proficiency in CRM software and other communication tools.
• Comfortable working in a warehouse environment with occasional physical tasks.
• Ability to multitask in a fast-paced setting.

Benefits:

• Competitive pay
• Employee discounts on wellness products
• Growth opportunities
• Supportive team environment
• Health, dental, vision, and life insurance

Hiring Requirements:

• Valid identification that proves your right to work in the United States.
• As a condition of employment, you may be required to pass a drug screen and background check.