We are seeking a compassionate and experienced Customer Experience Team Lead to oversee and elevate our customer service operations. This role is responsible for leading a team focused on delivering exceptional support, ensuring customer satisfaction, and driving continuous improvement across order management and fulfillment processes.

• Job Title: Customer Service Team Lead
• Location: Harbor City, CA 90710
• Schedule: Monday–Friday- 8am-5pm
• Pay Range: $23.96 – $28.86 per hour (based on experience)
  

The ideal candidate brings strong leadership, project management, and problem-solving skills, along with a hands-on approach to fostering a collaborative and high-performing team environment.

Customer Service Team Lead Key Responsibilities

• Continue to perform all core duties of the Customer Success Specialist role.
• Oversee open orders to ensure timely processing, accuracy, and fulfillment.
• Monitor and review end-of-day (EOD) reports to verify order movement and resolve outstanding issues; follow up with team members as needed.
• Conduct routine walk-throughs of shipping and warehouse areas to ensure on-time shipment departures.
• Hold team members accountable for meeting shipping deadlines and operational goals.
• Provide ongoing coaching, training, and performance feedback to support team development.
• Manage and maintain the orders inbox, ensuring organization, timely responses, and high-quality customer communication.
• Serve as the primary internal point of contact for escalated customer issues related to order flow and shipping.
• Partner with leadership to identify and implement process improvements in order management and customer experience workflows.

CSR Team Lead Additional Responsibilities (Support & Training)
You may also support and train team members in the following areas:

• Create and process inventory transactions, material transfers, and adjustments using Microsoft Office tools and Great Plains ERP.
• Generate, track, and manage purchase orders for supplies, office goods, and production materials.
• Maintain accurate and timely data entry for inventory and purchasing records.
• Support internal material requests and coordinate fulfillment across departments.
• Communicate effectively via Microsoft Teams and email.
• Provide administrative and transactional support to the Supply Chain Manager.
• Perform other duties as assigned.

 

Qualifications & Experience

• Proven leadership or supervisory experience in a customer service or operations environment.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Demonstrated success in delivering high-quality customer service and building strong relationships.
• Strong analytical skills with the ability to interpret data and drive actionable improvements.
• Effective problem-solving and conflict resolution skills.
• Experience with ERP systems (e.g., Great Plains) and Microsoft Office Suite preferred.

Other Requirements:

·         Valid identification that proves your right to work in the United States

·         As a condition of employment, you may be required to pass a drug screen and background check.

EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions and privileges of employment are in accordance with our principles of equal opportunity. We will not discriminate against employees or applicants on the basis of race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code