Exact Staff is hiring for our client in Merced. We are seeking a detail-oriented and professional Eligibility Specialist to assist with housing program eligibility determinations and participant support services. This position plays an important role in ensuring applicants meet program qualifications while maintaining compliance with housing regulations and documentation requirements.

This is an excellent opportunity for someone with strong customer service skills, administrative experience, and the ability to manage confidential information with accuracy and professionalism.

Responsibilities / Qualifications

Responsibilities:

• Determine applicant eligibility based on income, occupancy, and housing program guidelines
• Collect, verify, and process required participant documentation
• Maintain accurate, organized, and confidential case files and records
• Assist with Housing Quality Standards (HQS) inspections and related documentation
• Communicate eligibility decisions, program requirements, and next steps to applicants and participants
• Review applications for completeness, accuracy, and compliance
• Provide professional customer service to applicants, residents, participants, and landlords
• Ensure compliance with agency procedures, housing regulations, and program requirements

Qualifications:

• High school diploma or GED required
• Minimum of 1 year of experience in clerical support, customer service, case management, or eligibility-related work preferred
• Strong organizational skills and attention to detail
• Basic knowledge of document verification and recordkeeping practices
• Ability to interpret policies, procedures, and program guidelines
• Excellent communication and customer service skills
• Ability to maintain confidentiality and handle sensitive information professionally

Preferred Qualifications:

• Experience working in housing programs, social services, or public assistance environments
• Knowledge of HUD regulations or housing authority operations
• Experience working with confidential client databases or case management systems
• Bilingual skills highly valued (Spanish or other community languages)

Pay, Schedule, and Location

• Pay Rate: $18.00 per hour
• Schedule:
  • Monday – Thursday: 7:30 AM – 5:00 PM
  • Alternating Fridays: 7:30 AM – 4:00 PM
• Location: Merced
• Employment Type: Full-Time

Benefits Available:

• Medical, Dental, Vision, and Prescription Insurance
• $0 copay for unlimited Teladoc virtual visits
• Employee Assistance Program (medical, financial, or legal support)
• Coverage available for spouse, domestic partner, and children
• Pet insurance available
• Resources for parents with children of developmental disabilities.

Hiring Requirements:

• Valid identification that proves your right to work in the United States
• As a condition of employment, you may be required to pass a drug screen and background check.

EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions and privileges of employment are in accordance with our principles of equal opportunity. We will not discriminate against employees or applicants on the basis of race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code