Referral Coordinator
Fresno, California, United States
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Job Description:
We’re hiring for a Referral Specialist coordinates the patient referral needs; assisting with patient referrals, provides excellence in customer service; assisting with client referrals to outside service providers; providing support for staff as assigned by suite lead. This is a great opportunity for those who have experience and would like to exercise their expertise in the medical field. Register and apply today!
Shift: Day; Mon-Fri, Part-Time
Perks: Weekly Pay, Career Advancement, Temp-To-Hire, CDC Compliant
Essential Duties & Responsibilities:
· Coordinates patient referrals as directed by physician in a timely manner.
· Obtains prior authorizations as determined by the insurance companies.
· Assists or schedules the appointment with the specialist, radiology department or surgical center as ordered by physician.
· Follows up to verify appointment was made and patient kept appointment.
· Communicates any delays or problems with referrals as needed.
· Communicates effectively and efficiently with physicians and support staff.
· Accurately documents all his/her patient care in the medical chart in Epic.
· Assures the patient has all the information and instructions regarding the appointment or procedure.
· Is adaptable in altering approach and level of support needed to work effectively with all providers.
· Consistently maintains quality standards established by health care regulations and guidelines.
· Promptly notifies the Department Lead and/or provider of any unusual occurrences in the patient or unusual activity in the clinic; follows through as advised.
· Consistently follows established safety policies and procedures.
· Adheres to policies and procedures as outlined in the Employee Handbook.
· Provides highest quality of customer service.
· Other duties as assigned by the Department Lead and/or Administration.
Certification:
· High school degree or equivalent required
· Completion of accredited Medical Office Assistant Program a plus.
Skills/Experience:
· One year minimum referral experience in health care setting
· Computer literate (Microsoft Office), EMR experience also preferred
· Understanding of insurance websites and ability to navigate through
· Excellent verbal and written English communication skills
· Understanding of insurances including HMOs, PPOs and Medicare
· Knowledge of copays, deductibles and out-of-pocket expenses
· Experience with obtaining prior authorizations
· Bilingual (English/Spanish) a plus
· Ability to manage and prioritize multiple tasks
· Ability to calmly and professionally resolve issues with diplomacy
· Ability to work independently with minimal supervision
· Highly organized
· Customer service/patient care experience in clinic setting preferred
· Flexibility in schedule to include some evenings, weekends and holidays
How to apply:
· Register with Exact Staff at www.exactstaff.com/register
· Once you have received a confirmation code, contact our office (559) 438-8848
Hiring Requirements:
· Valid identification that proves your right to work in the United States
· As a condition of employment, you may be required to pass a drug screen and background check
Call us today to discuss your work experience and we will match you with our most appropriate client.