Customer Service and Order Entry Coordinator
Sun Valley, California, United States
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Job Description
Exact Staff is hiring for our client, a major distributor of pillows, blankets, and bedding products supplied to some of the nation's largest retail chains.
We are seeking an experienced and detail-oriented Order Entry Coordinator to support customer service, order processing, logistics coordination, and operational support activities. This is an excellent opportunity for someone who enjoys working with customers, managing multiple priorities, and building a long-term career with a growing organization.
This full-time, temp-to-hire position offers advancement opportunities for motivated professionals who thrive in a fast-paced environment.
Responsibilities
- Process customer orders accurately and efficiently within company systems
- Serve as a primary point of contact for customer inquiries regarding products, orders, and services
- Maintain accurate customer information and order details within the Apprise ERP system
- Coordinate with logistics, shipping, and internal departments to ensure timely order fulfillment
- Manage customer return authorizations (RMAs) and production schedule changes
- Assist with blanket purchase orders and purchasing coordination
- Confirm proof-of-delivery information and communicate shipment updates to customers
- Support carrier communications and assist with freight rate management
- Generate reports and provide updates to management as needed
- Assist with additional administrative and operational duties to support business objectives
Qualifications
- 1–3 years of experience in Order Entry, Customer Service, Sales Support, Logistics, or a related role
- Experience working with ERP systems such as SAP, Oracle NetSuite, Apprise, or similar platforms
- Strong customer service and professional communication skills
- Ability to learn new systems and adapt to changing business needs
- Proficiency with Microsoft Word, Outlook, and Excel
- Strong organizational and multitasking abilities
- Attention to detail and commitment to accuracy
- Ability to work effectively with multiple departments and priorities
- Interest in building a long-term career with growth potential
Pay, Schedule, and Location
Location: Sun Valley, CA
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Position Type: Full-Time, Temp-to-Hire
Benefits Available
• Medical, Dental, Vision, and Prescription Insurance
• $0 copay for unlimited Teladoc virtual visits
• Employee Assistance Program (medical, financial, or legal support)
• Coverage available for spouse, domestic partner, and children
• Pet insurance available
• Resources for parents with children of developmental disabilities
Hiring Requirements
• Valid identification that proves your right to work in the United States
• As a condition of employment, you may be required to pass a drug screen and background check.
Apply Today
Register online at www.exactstaff.com/register
After applying, contact Max or Annazette at 818-348-1100 to discuss your qualifications and schedule an interview.
We look forward to helping you take the next step in your career!