Our client is a leading manufacturer, distributor, and supplier of mission-critical communication systems, helmet communications equipment, and protective gear designed for law enforcement professionals, agencies, and public safety organizations nationwide.

• Title: Inside Sales and Customer Service Representative
• Pay Rate: $60,000+ (DOE) + Performance-Based Bonuses
• Schedule: Full-Time | Monday–Friday
• Location: Torrance,CA 90501

Their products are trusted by motorcycle officers, tactical teams, and public safety personnel who rely on high-performance equipment in demanding environments.

We are seeking a motivated, energetic, and customer-focused Inside Sales and Customer Service Representative to join our growing team.
This role is essential in supporting our customers, driving sales growth, and ensuring exceptional service throughout the customer experience.

Inside Sales/CSR Key Responsibilities

• Build and maintain relationships with existing law enforcement agencies, departments, dealers, and organizational customers.
• Identify and develop new sales opportunities through outbound calls, email outreach, referrals, and lead follow-up.
• Communicate with customers via phone, email, video conferencing, and in-person meetings when needed.
• Educate customers on product features, applications, and benefits across our communications and protective equipment product lines.
• Prepare formal quotations, process sales orders, and coordinate order fulfillment with internal teams.
• Respond promptly to customer inquiries, resolve concerns, and provide technical or product-related information.
• Maintain accurate customer and sales records within CRM and order management systems.
• Collaborate with operations, production, and customer service teams to ensure a high level of customer satisfaction.
• Stay informed on industry trends, law enforcement equipment needs, and company product offerings.

Inside Sales & Customer Service Representative Qualifications

• Minimum 2 years of successful inside sales, account management, or customer service experience.
• Strong communication, interpersonal, and relationship-building skills.
• Comfortable managing a high volume of phone calls, emails, and customer interactions daily.
• Confident presenting products and solutions to professional organizations and decision-makers.
• Highly organized with strong attention to detail and time management skills.
• Experience using CRM or order management software such as OrderTime or similar platforms.
• Ability to work independently while contributing positively within a team environment.
• Interest or experience in law enforcement, tactical equipment, communications systems, or public safety industries is a plus.

What We Offer

• Competitive salary starting at $60,000+ DOE
• Performance-based bonus opportunities
• Company-paid health, dental, and vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• Paid holidays and sick time in accordance with California regulations
• Opportunities for professional development and career advancement
• Supportive and mission-driven team environment

Join Our Team

If you are passionate about customer relationships, sales excellence, and supporting the law enforcement community with industry-leading equipment, we encourage you to apply.

Hiring Requirements:

·         Valid identification that proves your right to work in the United States

·         As a condition of employment, you may be required to pass a drug screen and background check

EXACT STAFF is an E-Verify employer. All offers of employment are conditioned upon presenting identification proving identity and the legal right to work in the U.S. Exact Staff is an equal opportunity employer. We are dedicated to ensuring that all decisions regarding terms, conditions and privileges of employment are in accordance with our principles of equal opportunity. We will not discriminate against employees or applicants on the basis of race, color, national origin, ancestry, religious creed or religious beliefs, age, sex, marital status, medical condition, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, physical disability, mental disability, citizenship, military status, protected genetic characteristics, or any other characteristic protected by state or federal law or local ordinance. We comply with the ADA and applicable state and local laws and consider reasonable accommodation measures that may be necessary for eligible applicants to perform essential functions of the job. Hire may be subject to passing a medical examination, skill and agility tests. LOS ANGELES APPLICANTS: Exact Staff will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code