Our client is a leading manufacturer of gaming machines used in major gaming venues and casinos throughout the United States. We are seeking a detail-oriented QA Tester / Technical Support Analyst to join their team in Chatsworth, CA.

This position is ideal for someone with experience in quality assurance testing, SQL databases, and technical troubleshooting who enjoys working with both hardware and software. You will collaborate with the Quality Assurance Manager and engineering teams to test product features, identify issues, and ensure that enhancements meet established quality standards.

This is a full-time, temp-to-hire opportunity with a Monday–Friday schedule.

Key Responsibilities

• Perform functional, system, reliability, and regression testing on gaming products.
• Assist technical support by phone, email, or in person with machine testing and troubleshooting.
• Run hardware and software test scripts across multiple platforms.
• Identify, document, and report software and hardware defects to the IT Manager.
• Write and execute SQL queries to support testing, troubleshooting, and data verification.
• Assist with installing and configuring Windows operating systems on gaming machines, including environments utilizing Microsoft SQL Server 2005/2008.
• Troubleshoot software, hardware, and infrastructure-related issues.
• Collaborate with QA, engineering, and technical support teams to investigate and resolve product issues.
• Perform additional duties and testing activities as needed.

Qualifications

• Bachelor's degree in a relevant field or equivalent professional experience.
• At least 2 years of experience in Quality Assurance testing within a client-server environment.
• At least 1 year of experience working with Microsoft SQL databases.
• Ability to read and write SQL queries.
• Experience troubleshooting hardware, software, or technical systems.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Experience identifying, documenting, and tracking software defects.
• Customer service or technical support experience is a plus.
• Previous experience working with lottery systems, gaming machines, or slot machines is highly desirable.

Benefits

• Medical, Dental, Vision, and Prescription Insurance.
• $0 copay for unlimited Teladoc virtual visits.
• Employee Assistance Program offering medical, financial, and legal support.
• Coverage options for spouses, domestic partners, and children.
• Pet insurance.
• Resources for parents of children with developmental disabilities.

Hiring Requirements

• Valid identification demonstrating authorization to work in the United States.
• Successful completion of a background check and drug screening may be required as a condition of employment.

How to Apply

If you are interested in this opportunity, please apply today! Once you have submitted your application, contact Max or Annazette at Exact Staff at 818-348-1100 to arrange an interview.

We look forward to hearing from you!