Fresno, California, United States
Are you organized, detail-oriented, and skilled in coordinating tasks and resources? Join our client’s team as a Dispatcher for a leading plumbing company in Fresno. As a Dispatcher, you will play a crucial role in ensuring smooth operations by effectively coordinating our plumbing technicians and providing exceptional customer service.
Pay Rate: $18.00 -$21.00/Hr., DOE
Shift: 8:00AM – 5:00PM, Monday – Friday, Some OT Saturday
Location: Fresno, California
Perks: Weekly Pay, Benefits, Over-Time, Opportunity Advancement
· Receive incoming service requests from customers via phone, email, or online platforms.
· Prioritize and schedule plumbing service appointments based on urgency, technician availability, and customer preferences.
· Communicate with plumbing technicians to assign and dispatch jobs efficiently.
· Provide clear and accurate job details, directions, and instructions to technicians to ensure timely arrivals.
· Maintain constant communication with technicians to track job progress, address any issues, and make adjustments as needed.
· Monitor and update the status of ongoing jobs, ensuring that customers are kept informed about their service appointments.
· Handle customer inquiries, concerns, and rescheduling requests with professionalism and empathy.
· Collaborate with other dispatchers and administrative staff to optimize scheduling and resource allocation.
· Record and maintain accurate records of job details, technician availability, and customer interactions in the company's dispatching software.
· Assist in maintaining an organized and up-to-date schedule board for plumbing technicians.
· Participate in team meetings and training sessions to stay updated on company policies, procedures, and industry developments.
· High school diploma or equivalent; relevant post-secondary education is a plus.
· Bilingual in Spanish is a plus
· This candidate must have construction background office or Property Management office EXP.
· Proven experience in a dispatcher role, preferably within the plumbing or service industry.
· Strong organizational skills and the ability to manage multiple tasks simultaneously.
· Excellent communication skills, both verbal and written, with a customer-centric approach.
· Proficiency in using dispatching software, scheduling tools, and basic office software (e.g., Microsoft Office Suite).
· Quick decision-making and problem-solving abilities, especially under pressure.
· Familiarity with Fresno and surrounding areas to provide accurate directions to plumbing technicians.
· Ability to remain calm and composed while handling customer inquiries and resolving issues.
· Flexibility to work in shifts, including evenings and weekends, to ensure round-the-clock coverage.
· Valid identification that proves your right to work in the United States
· As a condition of employment, you may be required to pass a drug screen and background check
· Call us today to discuss your work experience and we will match you with most appropriate client!
How to apply:
· Register with Exact Staff at www.exactstaff.com/register
· Once you have received a confirmation code, contact our office (559) 438-8848